08:55 Chair’s Opening Comments

Dr. Fikree Abu-Zidan
Head of Trauma Group, Faculty of Medicine
UAE University, UAE

Providing humanitarian aid – international disaster recovery

09:00 Bridging The Gap – Engaging Humanitarian Services And Diverse Communities In Emergency Preparedness

• Role and responsibilities of UN Humanitarian Air Service (UNHAS) and World Food Programme (WFP) Logistics
• Providing safe, reliable and cost-efficient air transport for all UN agencies involved in relief operations

Philippe Martou
Deputy Chief of Aviation Service - OMLA
World Food Programme, Italy

09:30 The Role Of UNICEF In Disaster Risk Management And Crisis Response

• UNICEF’s role and mandate within the UN framework
• Highlights of policies and guidelines which govern the UNICEF response
• Examples of disaster response from the Middle East and North African region and beyond

Dr. Ayman Abu Laban
UNICEF Gulf Area Representative
UNICEF

10:00 Case Study: Rehabilitation Of Internally Displaced Persons (IDP’s) – Emergency Response For The Displaced Community Of Swat

• An introduction to Swat
• Aftermath of Swat operation and how people coped with the disaster
• The effective management of the disaster and the efforts and measures taken post-disaster to aid recovery

Farhana Swati
CEO
Humanity Hope, USA

11:00 Role Of The Military In National Disaster Situations

• Capacity and capability of the military
• Changing requirements of the disaster
• The advantages and disadvantages of the military response
• Future options for disaster response – role of the military and NGOs to provide disaster relief

Alan Hawley
Professor of Disaster Studies and Director, Disasters & Resilience Centre
University of Glamorgan, UK

Utilising technology to improve disaster response

11:30 Determining How Relief Operations Have Benefited From Using Satellite Communications

• Disaster information sharing and communication networks
• Emergency telecommunications for disaster management
• Identifying how satellite technology has enabled emergency response to effectively communicate with each other when standard phone lines are inoperable
• Determining how to fully utilise this communication medium in crisis situations

Gianluca Bruni
Chief of IT Division
UN World Food Programme, UAE

12.00 Management Of War Related Injuries: Experience From Kuwait During The Gulf War

• Utilising ultrasound technology to improve disaster response
• Reviewing the International Review of Disaster Medicine review literature for the method
• Evaluating the impact of adopting ultrasound technology

Dr. Fikri Abu-Zidan
Head of Trauma Group, Faculty of Medicine
UAE University, UAE

12:30 Building A Comprehensive ‘Continuity Assurance’ – Making Communications Disaster Resilient

• Outlining the importance of telecommunications as a key infrastructure and the risks faced by the operators
• Meeting the expectations of customers, investors and regulators
• Mitigation of disaster related telecom network risks
• Strategic roadmap for improving telecom operating resilience to disasters
• Case study: the Du continuity assurance program - an integrated approach for business continuity, disaster recovery and crisis management

Roshan Daluwakgoda
Senior Director, Strategy Planning
Risk Assessment and DR Technology Emirates Integrated Telecommunications Company PJSC, UAE

14.00 Understanding The Growing Influence Of Digital 'Citizen Journalism' During Crisis Situations

• Growth of digital social networking in the Middle East and connectivity to influence others globally. This includes a review of Twitter, Facebook, LinkedIn, Wikileaks and the growing use of mobile devices. Our own research results, global and local case studies will be highlighted
• C-suite research results from the GCC on crisis management communication for their own organisation internally and externally. We examine the harmful impact of creating a communication void for rumors and speculation to feed off
• Approaches to help harness the power of 'citizen journalism', assess the communication environment and respond appropriately

Dan Healy
CEO
Real Opinions

Emergency response and recovery for the private sector

14:30 Integrating Security And Crisis Management In The Petrochemical Industries

• Establishing an effective response and recovery plan
• Providing well maintained equipment
• Training personnel to respond and recover from disruptive or disastrous events

Liaqat Amin Satti
A/EMS Manager
RasGas EMS Department, Qatar

15.00 Case Study: Evaluating The Importance Of Public Awareness Campaigns To Mitigate Disaster And Emergency Risks

• Outlining the purpose of educating societies in disaster risk reduction
• Assessing the key features that should be included in a public awareness campaign
• Best practice examples from South Asia

Amber Masud
Project Support Officer, Regional Climate Risk Reduction, Initiative for the Himalayas
UNDP-BCPR. Pakistan

15:30 Safeguarding The Critical Functions Of A Company: Improving Business Continuity Management Systems By Integrating Formal Business Continuity Plans – The BS-25999 Standard

• Understanding the 6 stages of the Business Continuity Management lifecycle
• Continuously maintaining and improving all facets of your business continuity management system
• Integration of plans for emergency response, incident management and business continuity
• Embedding a culture of prevention and resilience
• Scenario planning as a means to improve the robustness of a business continuity management plan

Dhiraj Lal
Country Manager, India and Middle East
Business Continuity Management Institute, India

16:30 Training Managers On The Essential Aspects Of Major Incident Management For Disaster And Crisis Response

• Conducting surveys on preparedness, emergency response and business continuity management
• Preparing a plan of action: inter-phasing with third parties, and engaging communities in drills and exercises
• Establishing a successful testing, training and exercise program

Garret Choquette
Emergency Management Coordinator
Dolphin Energy, Qatar

Lessons learned: Case study of a recent emergency response operation

17.00 Case Study: Effectively Tackling The Damage Caused By The Recent Wide-Spread Flooding In Jeddah

• Identifying the ways to effectively deal with damage to infrastructure caused by large-scale flooding
• Ensuring the structural resilience of health facilities in order to protect the life of patients
• Involving health professionals in identifying and reducing risk and thus contributing to building the resilience of communities
• Taking steps to incorporate the above priorities into national development plans

Dr. Ali Shareef
Chairman – Emergency Preparedness Plan Committee, Deputy Chairman & Consultant
King Abdul Aziz Medical City. KSA

17.30 Chairperson’s Closing Remarks And End Of Conference